Luggage shipping

The most important elements are transport labels. You must affix them to each piece of baggage or suitcase in such a way that they are visible, legible and, above all, that they withstand transport constraints and handling. We recommend stick 2 labels on 2 different sides of the parcel. Old labels must be removed to avoid any confusion. To access the complete guide to preparing your baggage, go to best practice guide.

Thanks to our real-time tracking, you'll be informed of the delivery by text message and e-mail on the day. If you're not at home, you have several options:

- Reschedule delivery date

- Leave luggage in a secure place

- Entrust the reception to a neighbour, concierge or caretaker

- Collect from a collection point or left-luggage office

- Change the delivery address (close to the initial address)

All shipments are checked, weighed, measured and compared with the declared dimensions and weight. If any discrepancies are found, we will charge you a flat-rate amount of 30 € per item, plus any additional costs incurred as a result of the incorrect declaration and corresponding to the price actually due. You authorise us to re-invoice you for the amount due, in accordance with the terms and conditions agreed when the service was purchased. The reference weights/sizes for invoicing purposes are collected by our carrier.