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Transport des bagages : Les questions les plus posées

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La foire aux Questions

Here you will find answers to all the frequently asked questions about our luggage transport with practical solutions tailored to your needs.

LRC Bagagerie offers a door-to-door luggage transport serviceto travel without worrying about your suitcases.

Nous prenons en charge vos affaires chez vous (ou votre lieu de travail par exemple) et les acheminons jusqu’à your destination (hotel, holiday village, cruise ship, etc.) within 24/48 hours (working days).

You can send your luggage anywhere in France, Europe or the world. Independently for each shipment, la France doit être le pays de départ ou d’arrivée.

Les envois en dehors de l’Europe peuvent être restreints en fonction des contraintes douanières et politiques du pays de destination. Consult us if in doubt.

The price of your shipment is calculated according to the city of departure and the city of arrivalThe number of pieces of luggage you wish to send, the dimensions and the weight.

You benefit from sliding scale tariffs depending on the number of bags per shipment. Transport costs are calculated according to of the actual weight or volumetric weight per piecewhichever is higher. Any part may be re-weighed or re-measured by the carrier to confirm the calculation.

Our rates are very competitive compared to airlines for an additional baggage item or a surcharge to be paid at the counter for exceeding the weight limit.

The most important elements are transport labels. Vous devrez les apposer sur chaque bagage, colis, équipements de sport de manière à ce qu’elles soient visibles, lisibles et surtout qu’elles withstand transport constraints and handling.

We recommend stick 2 labels on 2 different sides of the parcel. Old labels must be removed to avoid any confusion. To access the complete guide to preparing your baggage, go to best practice guide.

You can track the progress of your luggage step by step and you will be informed of an upcoming delivery on D-day by SMS and e-mail. Items are delivered to the recipient's address provided by the sender but are not necessarily hand-delivered to the designated recipient (e.g. hotel or residence reception, concierge, different recipient, etc.).

If you are not present or if no-one is available to receive the item, you can : *

  • Reschedule delivery date
  • Have your luggage delivered to a secure location
  • Leave your luggage with a neighbour, concierge or caretaker
  • Collect your baggage from a collection point or locker
  • Change delivery address (close to initial address)

*These options are available via the secure link sent by SMS and e-mail to the recipient on the day of delivery.

All shipments are checked and weighed.measured and compared with the declared dimensions and weight. In the event of a discrepancy, we will invoice you a lump sum of 30 € par article, plus le surcoût engendré par cette mauvaise déclaration et correspondant au tarif réellement dû. Vous nous autorisez à vous refacturer la somme due et selon les CGV accepted when the service is purchased. The reference weights/sizes for invoicing are collected by our carrier.

The safety of your personal belongings is a priority for us. With our luggage transportYour belongings are in safe, professional hands throughout their journey. They are tracked and traced from the moment they are collected to the moment they are returned. delivery.

We deliver Monday to Friday (excluding public holidays). This is why we advise you to hand in your equipment 4 to 5 days before your departure/arrivalBut don't worry, everything is taken care of on arrival.

LRC Bagagerie can carry all your personal belongings. However, we are unable to handle so-called dangerous items and legislation prohibits us from transporting certain objects or goods.

You will find a non-exhaustive list of these objects in our General Terms and Conditions, any claim will be considered as inadmissible.

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Volumetric weight

The volumetric weight corresponds to the conversion of the volume of a parcel into a weight in order to determine the space it occupies. It is compared with the actual weight, and the higher weight is used for invoicing.

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