Baggage transport: Frequently asked questions

You can track the progress of your luggage step by step and you will be informed of an upcoming delivery on D-day by SMS and e-mail. Items are delivered to the recipient's address provided by the sender but are not necessarily hand-delivered to the designated recipient (e.g. hotel or residence reception, concierge, different recipient, etc.).

If you are not present or if no-one is available to receive the item, you can : *

• Reschedule delivery date
• Have your luggage delivered to a secure location
• Leave your luggage with a neighbour, concierge or caretaker
• Collect your baggage from a collection point or locker
• Change delivery address (close to initial address)

*These options are available via the secure link sent by SMS and e-mail to the recipient on the day of delivery.

All shipments are checked and weighed.measured and compared with the declared dimensions and weight. In the event of a discrepancy, we will invoice you a lump sum of 30 € per item, plus the additional cost incurred as a result of the incorrect declaration and corresponding to the rate actually due.

You authorise us to re-invoice you for the amount due in accordance with the General Terms and Conditions. accepted when the service is purchased. The reference weights/sizes for invoicing are collected by our carrier.

The safety of your personal belongings is a priority for us. With our luggage transportYour belongings are in safe, professional hands throughout their journey. They are tracked and traced from the moment they are collected to the moment they are returned. delivery.

We deliver Monday to Friday (excluding public holidays). This is why we advise you to hand in your equipment 4 to 5 days before your departure/arrivalBut don't worry, everything is taken care of on arrival.

LRC Bagagerie can carry all your personal belongings. However, we are unable to handle so-called dangerous items and legislation prohibits us from transporting certain objects or goods.

You will find a non-exhaustive list of these objects in our General Terms and Conditions, any claim will be considered as inadmissible.