Small removals

Our standard delivery times are 24 to 48 hours (working days) for most destinations. Isolated areas, such as certain mountain resorts or islands, may require an extra day. For carefree delivery, we recommend that you plan your shipment 4 to 5 days before your arrival. Exception for weekends or public holidays: if the pick-up is on Friday, delivery will take place on Monday at the earliest, or the day after the public holiday (if it is a working day).

Thanks to our real-time tracking, you'll be informed of the delivery by text message and e-mail on the day. If you're not at home, you have several options:

- Reschedule delivery date

- Leave boxes in a secure place

- Entrust the reception to a neighbour, concierge or caretaker

- Collect the boxes from a collection point or left-luggage office

- Change the delivery address (close to the initial address)

All shipments are checked, weighed, measured and compared with the declared dimensions and weight. In the event of a discrepancy, we will invoice you a flat-rate amount of €30 per item, plus the additional cost incurred by the incorrect declaration and corresponding to the rate actually due. You authorise us to re-invoice you for the amount due, in accordance with the terms and conditions agreed when the service was purchased. The reference weights/sizes for invoicing purposes are collected by our carrier.